SIGMA::BLOG

What scares you?  What keeps you up at night, and nags at the back of your consciousness?  There are few things that frighten me, one of them being that I have stopped learning and, like old bread, have gotten stale.

Can you imagine waking up one day to discover that your capacity to take in new knowledge has ended?  That everything you are going to learn has already happened and that your brain, now filled to capacity, was blinking “hard drive full”?  It can happen.  I have experienced it.

One thing that occurs when you are the custodian of a marketing budget is that everyone wants to meet with you.  If you allowed every new vendor to come in for a pitch, you could literally spend every day watching Power Point slides.  To better manage your time you set up protocols and processes–your staff and agencies screen new opportunities and vendors and only highlight those that they feel are right and likely to interest you.  This frees you up to focus on running your marketing programs, driving your business, and managing your time.

But all those protocols and layers are traps.  They isolate you from the marketplace and insulate you from innovation.  Your ability to compare and make decisions on new opportunities based on your firsthand knowledge/exposure diminishes… you are going stale.  So what can you do to stay current and in-touch with new options and changing landscapes without being capsized by solicitation?  Here are some fuel for thought suggestions:

• Trends/Data/Marketing News
• Brands on Twitter
• Marketing & Advertising

In 2009 we saw marketers everywhere seeking out one-to-one connections with their customers. The world of “mass” seemed a far-off reach in a world pressed for ROI, leads and conversion. But what was most interesting to watch in 2009 was the up-rise of technology and new channels, once only used by a small portion of the market, gaining scale and turning consumers from passive brand observers to active participants responsible for shaping brands and extending the marketing dollar. A “new mass” market approach unfolded in a big way that forced even the most traditional brands to take note and take the plunge. Once upon a time, a satisfied or unsatisfied customer would tell their close circle of family and friends if they loved or hated a brand. Now that same customer can tell the whole world in seconds–it’s mass marketing turbocharged. Pretty exciting stuff.

Interruption-based mass marketing that simply shouts messages one way to customers is not only one of the most ineffective strategies for today’s landscape, it’s also a red flag when it comes to building your brand’s image, reputation and value. To us, the smartest brands are now listening to the conversations their customers are having, watching where they are taking place and engaging with them on an individual level to add value in real time. Even better, an increasing number of marketers are not only deploying programs specifically created for the social platforms, they’re strategically harnessing insights from the data and using them to help plan and develop stronger brand positioning and marketing programs in the future.

From a marketer’s standpoint (especially those that fall into the challenger brand status), last year was about how to make your business run harder and faster in a bid to stay competitive in a downturn. In 2010, we at Sigma believe it’s going to be about proving value through both your consumer conversation quotient and the product experience. Brand value will be influenced more and more by the consumer, making it more important than ever for brands to deploy programs that are authentic and conversation-worthy. For challenger brands, this is going to aid in brand differentiation and consumer engagement. Differentiation needs to be bigger than just a brand name. True differentiation will come from consumer engagement strategies and a brand’s willingness to involve customers. Visibility and opportunity await the brand that is best at engaging their customer as well as making the product experience richer and better than the rest.

Last year, we worked with clients in footwear, burn care, technology and professional services, helping them embrace new marketing approaches fueled by the changing landscape. Fostering brand advocates and evangelists is not just for brands in the consumer space. It’s everywhere, and it applies to both consumer and B2B brands alike. As the new year kicks off and while writing your marketing game plan, ask yourself: Are you equipped in 2010 for true differentiation?

What kind of person would think about using a tree as a musical instrument?  I was amazed by what Diego Stocco was able to compose using an ordinary tree in his garden.  Shuffling leaves, tapping bark and strumming and bowing on twigs.  By considering the tree from a different perspective, Diego transformed it into something completely different.

Diego Stocco – Music From A Tree from Diego Stocco on Vimeo.

Discovering new and unique ways to create something different from a common object or idea is a challenge for all creatives. We often set our own boundaries and expectations of what something “should” be, defined either by the project parameters or personal preferences. Overcoming these limitations opens up a world of new experiences and fresh inspiration for our work. (more…)

PAST WEEK’S FUEL FOR THOUGHT

What lessons and best practices are out there for marketers in this economy?  We’ve gathered few AdAge articles that provide great fuel for thoughts:

1. Philp Geier’s 10 Principles for Bad Times that Work in Good Times – Adapt, Motivate, Focus Efforts, Stay True To Your Vision, Communicate, Innovate, Seize New Opportunities, Integrate Marketing, Retain Credibility and Inspire Customers are 10 principles we should harness right now.
2. Study:  Cutting Spending Hurts Brands Long Term – Based on TNS Media Intelligence data that revealed  brands that cut spending in downturns lost shares to private labels. (more…)

Faced with an uncertain economy, lingering steady holds in client budgets, procurement mandates driving margins down and a general reduction in client spending, we realized that creative steps would be needed to manage our own expenses and better position ourselves for the next few years. With some strategic brainstorming and a focus on manpower, workload and agency functions, we set out to develop a solution that would win for everyone.

With a goal of streamlining overhead without reducing workflow or impacting our creative product, we found eight positions in the company that could benefit from a reduced workweek (4 days) while also helping to shed some weight from our bottom line. As a result we were able to save jobs and in turn we have been encouraged by the new vigor and level of productivity that we’re seeing. The outcome? Inspired employees who thrive in the condensed workweek, an even better and more focused creative product and an improvement to operating expenses that allows us to focus on growth, innovation and further expansion.

Just goes to show what happens when creative minds work together. CNN and Alina Cho – thanks for featuring us today!

I stumbled on an article today that admittedly I wished I found a few weeks ago to make it align with Valentine’s day (perfect packaging strategy!).  I loved it because it really helped me reflect on one of our own core values here at Sigma – - The most important element to our success are RELATIONSHIPS.  Relationships with each other, with our clients, with our vendors, with our client’s customers.  Period.

Although the official Valentine’s day has long-since passed, having and being in love is relevant all year round – and especially during these trying times I’m reminded how important it is to value what you have, and to treasure those relationships that define you.  So, I’m posting a selection of Rhonda Abrams‘ All You Need is Love to Run Your Business here to inspire and remind us what matters. (more…)