SIGMA::BLOG

In 2009 we saw marketers everywhere seeking out one-to-one connections with their customers. The world of “mass” seemed a far-off reach in a world pressed for ROI, leads and conversion. But what was most interesting to watch in 2009 was the up-rise of technology and new channels, once only used by a small portion of the market, gaining scale and turning consumers from passive brand observers to active participants responsible for shaping brands and extending the marketing dollar. A “new mass” market approach unfolded in a big way that forced even the most traditional brands to take note and take the plunge. Once upon a time, a satisfied or unsatisfied customer would tell their close circle of family and friends if they loved or hated a brand. Now that same customer can tell the whole world in seconds–it’s mass marketing turbocharged. Pretty exciting stuff.

Interruption-based mass marketing that simply shouts messages one way to customers is not only one of the most ineffective strategies for today’s landscape, it’s also a red flag when it comes to building your brand’s image, reputation and value. To us, the smartest brands are now listening to the conversations their customers are having, watching where they are taking place and engaging with them on an individual level to add value in real time. Even better, an increasing number of marketers are not only deploying programs specifically created for the social platforms, they’re strategically harnessing insights from the data and using them to help plan and develop stronger brand positioning and marketing programs in the future.

From a marketer’s standpoint (especially those that fall into the challenger brand status), last year was about how to make your business run harder and faster in a bid to stay competitive in a downturn. In 2010, we at Sigma believe it’s going to be about proving value through both your consumer conversation quotient and the product experience. Brand value will be influenced more and more by the consumer, making it more important than ever for brands to deploy programs that are authentic and conversation-worthy. For challenger brands, this is going to aid in brand differentiation and consumer engagement. Differentiation needs to be bigger than just a brand name. True differentiation will come from consumer engagement strategies and a brand’s willingness to involve customers. Visibility and opportunity await the brand that is best at engaging their customer as well as making the product experience richer and better than the rest.

Last year, we worked with clients in footwear, burn care, technology and professional services, helping them embrace new marketing approaches fueled by the changing landscape. Fostering brand advocates and evangelists is not just for brands in the consumer space. It’s everywhere, and it applies to both consumer and B2B brands alike. As the new year kicks off and while writing your marketing game plan, ask yourself: Are you equipped in 2010 for true differentiation?

Last week, marketers from all around the tri-state area converged in New Jersey at our Fuel for Thought conference to learn, share experiences and develop ideas to get a handle on social media marketing.  There’s a lot we covered/learned from each session and we’ll be sharing key highlights and materials here on our blog.

We’ll kick-off the first conference recap with John Battelle’s (CEO/Founder, Federated Media) keynote on “All Media is Social.  Now What?”  John’s keynote was brilliantly right-on-topic to get us all kindling new ideas.  Here are four key areas he covered:

1.  The Rise of Conversational Marketing: First we declared our intentions (what we want) through search.  Then we declared our relations (social graph — who we are as defined by how we are connected to other people) on sites like Facebook.  Finally, during the past year we declared our utterances (what we are doing, what we are interested in, etc.) on sites like Twitter.  When you put all these declarations together — intention, relations and utterances, you have an economy of conversations. (more…)

Why should I?  What does it matter?  How can one person change the world?  We’ve all heard the phrase, “Think globally, act locally,” but how often do we actually heed the meaning of that phrase?

The needs of the world just seem so overwhelming, right?  We find ourselves saying, “Why bother? We can’t fix everything!” and then doing nothing.  I think that’s probably a very logical solution according to our selfish, perfectionist, overachieving natures –  “If it can’t be done right, why do it at all?“  Sound familiar?

While it is true that one person can’t solve all the troubles of the world, we at Sigma have realized that everyone holds great power to make a big difference.  The power that one person has to improve the quality of life for a few, or the ability that one person has to lend a helping hand, is tremendous.

We recently created a community outreach program called Team Hercules (we have a tradition that lends itself to all things Greek).  There were two reasons we created Team Hercules.  Reason #1: It’s a program that empowers all of our employees to reach out beyond themselves and beyond the confines of these office walls to give back and better our community.  And Reason #2: I’ll get into that in a minute, at the end of this post. (more…)

Oscar Wilde said that “to expect the unexpected shows a thoroughly modern intellect.” He was right.

The reality is that things never go as planned. But when you think about it, is that a bad thing? Those shaping the world make a difference by going beyond the expected. They figure out ways to capitalize on the unexpected twists and turns that come their way. They relish in the opportunities that are presented when unexpected things happen and as a result make great strides in the economy, environment, society, etc.

Business owners and entrepreneurs…the best bubble up when they expect the unexpected. They plan for the unexpected. They know that nothing should be taken at face value. And even further, it’s their ability to capitalize on unexpected opportunities that really makes them superstars. (more…)

I decided to round up some interesting facts, figures and best practices on online video, while many of my fellow Sigmites are out this week producing them.

Recently comScore reported that in April 09, U.S. Internet users viewed 16.8 billion online videos.  Nearly 152 million folks watched an average of 111 videos, and an average online viewer watched 6.4 hours of video.  The age of online video viewers trends slightly younger, however, viewership by Generation X and older boomers are at no small scale.

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Rarely does a day go by without my reading or hearing a going-out-of-business article/message.  Each time I hear the company/brand name, I ask myself, does it matter to me (as a consumer) that they will no longer exist?  Sure, there are some that make little or no impact on my life, but there are far more brands/companies that I say, “it matters.”  Why?  Because I have a personal relationship and connection to them.  Those relationships range from personal preferences to convenience to reminiscence of what some of them meant to me at some point in my life.  (more…)

Faced with an uncertain economy, lingering steady holds in client budgets, procurement mandates driving margins down and a general reduction in client spending, we realized that creative steps would be needed to manage our own expenses and better position ourselves for the next few years. With some strategic brainstorming and a focus on manpower, workload and agency functions, we set out to develop a solution that would win for everyone.

With a goal of streamlining overhead without reducing workflow or impacting our creative product, we found eight positions in the company that could benefit from a reduced workweek (4 days) while also helping to shed some weight from our bottom line. As a result we were able to save jobs and in turn we have been encouraged by the new vigor and level of productivity that we’re seeing. The outcome? Inspired employees who thrive in the condensed workweek, an even better and more focused creative product and an improvement to operating expenses that allows us to focus on growth, innovation and further expansion.

Just goes to show what happens when creative minds work together. CNN and Alina Cho – thanks for featuring us today!

If you’ve dabbled at all with Papervision yet, you may have already seen small wisps of smoke coming from your processor, as have I.  I’m having a love-hate relationship with Flash player. Flash player does not yet live up to the potential that 3D APIs such as Papervision have to offer. I am ready, willing and able to use many of the wonderful features that the Papervision Team has added, such as shaders; but when it comes to practical implementation, I’m always faced with the limitations of Flash player and the processor. To keep us on good working terms, Optimization is key. (more…)

The shift towards social media today is huge. Numerous articles, case studies and statistics extol the myriad benefits of this powerful new marketing movement each day.  However, getting your feet wet in social media can be quite a challenge as social media is not just another medium or channel where traditional marketing messages can be pushed. Instead, it’s all about understanding the culture of participation. And then harnessing and incorporating that into all your marketing and business processes.
So, what is the best way for an organization to embrace social media?  Here’s some of our top-line suggestions: (more…)

Despite all the advancements in technology and newer, smarter metrics tools available in the market, measuring the effectiveness of online marketing and advertising is still a tricky business. There are many complex issues to consider beyond impressions and click-throughs to decipher and understand the dynamics of gaining a true conversion (e.g., delivery and impact from cross media, frequency, engagement, etc.). Furthermore, the continuous addition of new digital jargons, methodologies and possibilities increases the complexity of analyzing and measuring results that translate into actionable next steps and improvement.

While some marketers can afford sophisticated software, tools, dedicated internal teams and outside partners to analyze their efforts, most are still trying to get the basics of measurement right—the fundamental steps and process. In many cases, the following six steps can create sound marketing and media plans that repeatedly deliver results. (more…)